Which factor is crucial for the success of information systems in an organization?

Employee engagement and training is a critical factor for the success of information systems in an organization because these systems are only as effective as the people who use them. When employees are properly trained, they have the skills and knowledge necessary to leverage the system's capabilities to their fullest potential. Understanding how to use the information system enables employees to make informed decisions, analyze data effectively, and utilize tools that improve productivity and efficiency.

Moreover, engagement plays a significant role in acceptance and adaptability. When employees are motivated and invested in understanding the system, they are more likely to utilize it correctly, provide meaningful feedback, and contribute to continuous improvement. This creates a culture of collaboration and innovation, which is vital in ensuring the information system aligns with the organization’s goals and adapts to changing environments.

In contrast, factors such as cost of deployment, brand reputation, and product pricing, while significant in their own right, do not directly influence how employees interact with and maximize the benefits of an information system. Without proper engagement and training, even the most advanced information system may underperform due to inefficient use or resistance from the employees.